We read everything and reply as quickly as we can.
Email [email protected]
Reports of harassment, unsafe behaviour or objectionable content are reviewed within 24 hours. If you are reporting something urgent, please say so in the subject line.
You do not need to email us to report a problem — it is faster in the app:
Subscriptions are billed by Apple, so they are cancelled in your Apple ID settings — we cannot cancel one for you. On your iPhone: Settings → tap your name → Subscriptions → Trovee → Cancel. If you cancel before your free week ends you will not be charged.
In Trovee: Settings → Account → Delete my account. You will be asked to type DELETE to confirm. It is immediate and permanent, and removes your profile, listings, photos, messages, saves and reviews.
Deleting your account does not cancel your subscription — do that separately in your Apple ID settings.
Trovee screens public listings for language that does not belong in a community marketplace. The message will tell you which word tripped it. If you think it was wrong — some ordinary words genuinely catch — email us and we will fix the list.
Trovee needs location permission to show sales near you. If you declined it, turn it on in iPhone Settings → Trovee → Location. You can also tap the search field and enter a city instead.
If you post a garage, yard, estate or moving sale, yes — buyers need it to find you, and it is public while the sale is listed. Marketplace item listings are different: they show an approximate area only, never a street address.
Trovee brings people together offline, and we are not present at those meetings. Meet in daylight, in a public place where you can, bring someone with you, tell somebody where you are going, and never send money before seeing an item in person. Full guidance is in the app under Settings → Safety tips.